Privacy Policy
Effective Date: 18.11.2024
Hecna Natural Herbal Therapy ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
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Personal Information: Such as your name, email address, phone number, and shipping/billing address when you place an order or book a consultation.
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Payment Information: Limited information related to payments processed securely through third-party payment providers.
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Usage Data: Including your IP address, browser type, and pages visited on our website, collected through cookies and similar technologies.
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Health Information: Any health-related information shared during consultations will be treated confidentially.
2. How We Use Your Information
We use your information to:
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Process orders and deliver products.
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Schedule and manage consultations.
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Respond to your inquiries or provide customer support.
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Improve our website and tailor your experience.
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Comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
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To trusted service providers who assist in delivering our services (e.g., payment processors or shipping companies).
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To comply with legal requirements, such as court orders or regulatory obligations.
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If required for business operations, such as auditing or website hosting.
4. Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage or disable cookies in your browser settings. Note that disabling cookies may affect certain website features.
5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Your Right
You have the right to:
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Access and request a copy of your personal data.
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Correct inaccuracies in your personal data.
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Request the deletion of your personal data, subject to legal or contractual obligations.
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Withdraw consent for data processing where consent is the basis of processing.
To exercise these rights, contact us at hecnaclinic@gmail.com.
7. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated directly to you where required.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Hecna Natural
Email: hecnaclinic@gmail.com