Refund Policy
Welcome to Hecna Natural. By using our website and services, you agree to comply with the following Terms and Conditions. Please read these carefully. If you disagree with any part of these terms, you must not use our website or services.
1. General Terms
1.1. Purpose: Hecna Natural provides naturopathic and herbal wellness services, including consultations, herbal products, and educational workshops.
1.2. Eligibility: Our services are intended for users aged 18 and over. By accessing our website or purchasing our services, you confirm that you meet this age requirement.
2. Health Disclaimer
2.1. Not Medical Advice: Information on this website and services provided by Hecna Natural are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek advice from your doctor or other qualified health provider with any questions you may have regarding a medical condition.
2.2. Herbal Remedies: Results from our herbal products and remedies may vary from person to person. Hecna Natural makes no guarantees regarding outcomes.
3. Booking and Consultations
3.1. Appointments: Consultations can be booked online through our website. Please ensure that you provide accurate information.
3.2. Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee. Failure to cancel within this timeframe may result in a charge of the full consultation fee.
3.3. Confidentiality: All personal information disclosed during consultations will remain confidential and will not be shared outside of Hecna Natural, except as required by law.
4. Products and Services
4.1. Product Descriptions: We strive to ensure that product descriptions on our website are accurate. However, we do not warrant that the descriptions are completely error-free.
4.2. Purchases: By purchasing products through our website, you agree to our Terms and Conditions and accept that herbal products may vary slightly in appearance and composition.
4.3. Refunds and Returns: Due to the nature of herbal products, we are unable to accept returns. We will not be responsible for items that have been lost or damaged during transit.
5. Shipping Policy
5.1. Shipping: We currently ship within the UK and selected international locations. Please note that customs and import duties may apply and are the responsibility of the customer.
5.2. Delivery Times: Delivery times vary by location. We are not responsible for delays caused by external factors such as postal service issues or customs.
6. Intellectual Property
6.1. Content Ownership: All content on this website, including text, images, logos, and graphics, is the property of Hecna Natural and is protected by copyright laws.
6.2. Prohibited Use: Users may not copy, reproduce, distribute, or create derivative works from any part of our website or content without prior written permission.
7. Limitation of Liability
7.1. No Liability for Damages: Hecna Natural is not liable for any damages resulting from the use of our products or services, including but not limited to incidental, direct, or indirect damages.
7.2. Website Use: We make no warranties regarding the uninterrupted or error-free operation of our website. We reserve the right to modify or discontinue website access at any time without notice.
8. Changes to Terms and Conditions
Hecna Natural reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website and services following such changes indicates acceptance of the revised terms.
9. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at via email.